Privacy policy

Effective Date: 26 July 2025

At Snaapcart.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

If you have any questions or concerns about this policy, please contact us at snaapcarthelp@gmail.com or call 8617857050.

1. Information We Collect

We collect various types of personal information from users of our website in order to provide and improve our products and services. The types of information we may collect include:

a) Personal Identification Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Addresses

  • Payment Details (only collected via secure third-party gateways)

b) Non-Personal Identification Information

  • Browser type and version

  • IP address

  • Device type

  • Operating system

  • Referring website and usage details

c) Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance user experience, analyze site traffic, and customize content.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and transactions

  • To deliver your purchased products efficiently

  • To respond to customer service requests and inquiries

  • To send order confirmations, shipping updates, and other service-related communication

  • To send promotional messages, offers, and newsletters (you can opt-out anytime)

  • To personalize user experience on our site

  • To detect, prevent, and address technical issues or fraud

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing Your Data

We rely on several legal bases for processing your data, including:

  • Performance of a Contract: To fulfill orders and provide services you have requested.

  • Consent: When you agree to receive newsletters or promotional content.

  • Legal Obligation: To meet applicable legal or regulatory requirements.

  • Legitimate Interest: To improve our services, prevent fraud, or analyze user behavior.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. However, we may share information with trusted third parties for specific purposes:

a) Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

  • Payment processing (e.g., Razorpay, Paytm, or others)

  • Shipping and logistics companies

  • Email marketing services

  • IT and customer support providers

These partners are required to keep your information secure and only use it for the purposes we specify.

b) Legal Compliance

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or legal process).

5. Data Security

We adopt robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure data storage on encrypted servers

  • Firewalls and anti-virus software

  • Restricted access to personal data by authorized personnel only

Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to use strong passwords and safeguard your personal credentials.

6. Your Rights and Choices

As a user, you have several rights regarding your personal information:

a) Right to Access

You have the right to request access to the personal information we hold about you.

b) Right to Correction

You can request correction of any incorrect or incomplete information we have about you.

c) Right to Deletion

You may request deletion of your personal data, subject to legal or operational retention requirements.

d) Right to Object or Restrict Processing

You can object to or request limitations on the use of your data in specific situations.

e) Right to Withdraw Consent

If you previously consented to receive marketing emails, you can withdraw your consent at any time by clicking “Unsubscribe” or contacting us.

To exercise any of these rights, please email us at snaapcarthelp@gmail.com.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small data files that are stored on your device when you visit a website.

Types of cookies we use:

  • Essential Cookies: Necessary for basic site functionality (e.g., shopping cart)

  • Performance Cookies: Help us understand how users interact with our website

  • Functional Cookies: Remember your preferences (e.g., language or location)

  • Advertising Cookies: Used to display relevant ads

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our site.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will delete that information promptly.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

After the retention period, your data will be securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Although our primary operations are in India, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal information.

12. Grievance Officer and Contact Details

If you have any concerns or grievances regarding this Privacy Policy or our data handling practices, you may contact our Grievance Officer:

Grievance Officer Name: MILAN BISWAS 
Email: snaapcarthelp@gmail.com
Phone: 8617857050
Address:
VILL + PO - HAREKNAGAR,
PS - BELDANGA,
DIST - MURSHIDABAD,
PIN Code: 742133,
West Bengal, India

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. When we make material changes, we will notify you by updating the effective date at the top of the policy or by providing other appropriate notice.

We encourage you to review this page regularly to stay informed about how we protect your information.

14. Consent

By using Snaapcart.com, you consent to the collection and use of your personal information as described in this Privacy Policy.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Murshidabad, West Bengal.